Note: These terms and conditions affect your legal rights. It is therefore important that you read and understand them. We are Gravity Fitness Limited and Gravity Franchise Limited.
Gravity Fitness Limited is registered with company number 08880970 and our registered office is at 2 Burgage Square, Merchant Gate, Wakefield, WF1 2TS.
Gravity Franchise Limited is registered with company number 10963421 and our registered office is at 2 Burgage Square, Merchant Gate, Wakefield, WF1 2TS.
Gravity Fitness Ltd and Gravity Franchise Ltd will be referred to as Gravity, Gravity’s, We or Us throughout this document. Gravity may trade as Gravity Trampoline Parks and (or) Gravity Active Entertainment.
The recreational services include participation in trampolining, dodge ball and basketball, Urban Rocks Climbing and Aerial Adventures.
By purchasing a ticket from Gravity, you agree that the supply of Gravity’s services and any participation in Gravity activities by you in the leisure and fitness activities is subject to the following terms and conditions:
You acknowledge that the leisure and fitness activities are dangerous with many inherent risks and hazards and as a consequence, personal injury and sometimes death may occur. You voluntarily assume and accept all such risks and waive the right to sue Gravity for any personal injury or death in any way whatsoever caused by or arising from participation in such activities;
You cannot participate in the trampoline leisure and fitness activities if you are under 5 years of age, unless you are accompanied on the activities at all times by a parent or a responsible adult guardian. Those aged 5 to under 13 are allowed on the activities unaccompanied but must be supervised by a parent or responsible adult on the park at all times.
Those aged 13 to under 18 are allowed unaccompanied and unsupervised.
The minimum age is 18 months of age for all activities. The weight limit for an individual participant is 150 kg’s. Gravity recommends that those with weight-related concerns should consult their health services provider and receive medical clearance before engaging in trampoline jumping.
Briefing and Safety Rules include: proper fitting of the harness, instruction in use of the carabiners, safety checks before, during and jumping down from your climb, and a demonstration of 'safe' climbing in the arena.
Stairway to Heaven: The minimum height & weight for users is 120cm/4ft & 10kg/22lb. The maximum weight for users is 150kg/330lb. Children 12 years and under need to have an adult on premises when climbing.
SkyRider: No person over 110kg / 242 lbs / 17st 4 lbs should be allowed on the SkyRider. No person over 187cm / 6ft 2” tall should be allowed on the SkyRider. No person less than 130cm / 4ft 3” tall should be allowed on the SkyRider unless specific harnesses are available for said person.
Leap of Faith: The minimum height & weight for users is 130cm/4ft 3" & 10kg/22lb. The maximum weight for users is 150kg/330lb. The minimum age for users is 6 years old.
Free Fall Jump: The minimum height & weight for users is 130cm/4ft 3" & 10kg/22lb. The maximum weight for users is 150kg/330lb. The minimum age for users is 6 years old.
No loose shoes, e.g. flip flops, hats or superficial clothing that may impede the harness.
Long hair must be tied back or tucked into harness jacket.
Hoods attached to garments must be tucked into the harness jacket securely.
No hooped or dangling earrings, necklaces or bracelets.
You must comply with all signs or other directions of Gravity. Gravity may suspend or cancel your participation in any recreational activities in its absolute discretion for non-compliance with these conditions, or for reckless or careless conduct. Images and (or) video recordings may be captured of you or any other person(s) within your party / group by photographers and (or) videographers appointed by Gravity.
If you would prefer not to be photographed / filmed, or have any questions relating to photography at Gravity, you must notify a member of staff at your earliest convenience.
With the exception of Gravity Bluewater, customers and visitors are also permitted to take non-intrusive photographs and (or) video footage at Gravity, subject to the additional terms outlined below. Gravity reserve the right to stop images and (or) video being taken by customers & (or) visitors at any time.
Photographs and (or) video are not permitted to be taken by customer, visitors or participants at Gravity Bluewater. Please note: Images / video taken by those appointed by Gravity or customers / visitors may also capture persons in any area within Gravity, whether they are the main intentional subject, or unintentionally captured in the background.
Whilst within the fitness and activity areas at Gravity, images & (or) video will only be taken within designated park Safe Zones. Only photographic equipment that can be carried securely on your person and that does not affect your or others ability to use the leisure and fitness facilities safely, is permitted.
You must only use socks approved by Gravity.
Food or drink must not be consumed whist engaging in the leisure and fitness activities.
Smoking, consumption of alcohol and chewing gum is not permitted whist engaging in the leisure and fitness activities.
You will not be allowed to participate in any leisure and fitness activities if reasonably considered by Gravity to be under the influence of alcohol or drugs.
To the maximum extent permitted by law, but subject to the non-excludable consumer guarantees implied pursuant to the UK Consumer Law, in no event will Gravity or its employees, directors and agents be liable in respect of any claim for any indirect or consequential loss or damage including without limitation personal injury, financial loss (such as loss of profits or use of capital or revenue or otherwise), or for any punitive, exemplary, special, incidental or consequential loss or damage whether such liability arises in contract, tort (including negligence), equity, breach of statute or statutory duty or breach of any consumer guarantees.
This disclaimer constitutes the entire agreement between you and Gravity in relation to your use of our website, and supersedes all previous agreements in respect of your use of this website.
This disclaimer will be governed by and construed in accordance with English law, and any disputes relating to this disclaimer shall be subject to the exclusive jurisdiction of the courts of England.
A carer is anyone who looks after a family member, partner, friend or client who needs help because of their illness, disability, a mental health problem or an addiction and cannot cope without their support.
You can prove that you are a paid or unpaid carer with your Carer’s Allowance Letter of Award along with photographic ID, or with a Carer’s card that can be obtained from your local authority.
The Party Cancellation and Refund Policy terms differ to the General terms outlined below. Please refer to the terms outlined in the Party Cancellation and Refund Policy if you have a Party booking.
Gravity Cancellation and Refund Terms apply for all circumstances, including for any persons concerned & (or) affected by COVID-19. Gravity are following WHO & Government guidance pertaining to COVID-19 and have provided updated T&C’s in ‘NOTE 3’ below.
All bookings are subject to a 24-hour cooling off period. Customers are entitled to a full refund if the booking is cancelled within 24 hours of making the booking. Bookings cancelled after this time will be offered a reschedule. If a rescheduled date is agreed the 24-hour cooling off period will be applied from the original booking date. If a reschedule cannot be agreed, then the customer will incur a 100% charge upon cancellation.
No refunds will be issued on the day for any events. This includes arriving late, non-attendance or any amendments made to the booking on the day. Gravity will endeavour to accommodate a reschedule wherever possible. All refunds valued at £100 or over will be issued in the form of a cheque and may take up to 21 days to process. The cheque will be sent to the customer in first class post.
All parties booked within 21 days of the event date will be subject to a £50 non-refundable deposit. Any party booked at least 21 days in advanced will also be subject to a £50 deposit.
All food options and participant numbers must be confirmed 10 days before the date of the event. The full balance for all parties must be paid at least 10 days before the date of the event.
The full balance for parties may be paid at least 4 days before the date of the event, subject to customer request at the point of booking.
In the event of a cancellation within 21 days of the event date the customer will be entitled to a refund for monies paid subject to a 20% administration fee. Any cancellations made less than 10 days before the event date will incur 100% of the charge and no refund will be given.
At Gravity, we are dedicated and passionate about delivering a world class service to all of our customers whether it be prior, during or even after your visit. At Gravity, we understand and appreciate the importance of all feedback and welcome ALL comments regarding your visit to any of our venues.
To ensure we are able to deal with your feedback appropriately please contact the email address below within 4 weeks of your visit to our venues. We regret that we are unable to assist with any feedback after this time.
All feedback should be sent to [email protected] and please include the following information in your email:
Our Customer Service Centre is available Monday to Friday, 9am until 5pm. Please be advised that it may take up to 18 working days to respond to your feedback, this may be due to any investigative work that would be carried out.
Gravity is committed to saving our environment and will therefore only accept feedback via email.
Thank you for taking the time to contact Gravity.
We provide our service to you, at our site, at the time you have booked, whether or not the booking was made through our web-based services or directly at our premises.
Socks that are ordered on-line are to be collected from us when you visit our premises.
Gift cards ordered on-line are issued with an e-voucher which can be exchanged for the gift card when you visit our premises. Gift Cards are valid for 12 months after which they will expire.
‘VIB’ Gift Cards cannot not be accepted for payment associated with Birthday Parties.
All credit card details are entered on a secure page and are transferred using the SSL encryption method.
By taking part in the Win a Free drink (Competition), you are agreeing to be bound by these Terms and Conditions.
THE PROMOTER
The promoter of the Competition is - Gravity UK 2 Burgage Square, Merchant Gate, Wakefield, United Kingdom, WF1 2TS
HOW TO ENTER THE COMPETITION
There is no purchase necessary to participate in the Competition.
The Competition will run from 2nd August – 31st August 2023 (the “Promotional Period”). All individual Competition entries received after the Promotional Period will be automatically disqualified. The activity is at the discretion of Gravity UK and may not be live at all times during the Promotional Period.
To make a Competition entry, the participant must play the e-karting filter through the Instagram Filters tab and complete in under 40 seconds at @gravitymax_uk.
The Winner will be notified via a pop-up screen on the Filters tab. The winner will be required to show this screen to the bartender at Gravity MAX Liverpool ONE, for them to select ‘Claim’ on your screen. The free drink is subject to stock availability. Selected drinks only: small glass of wine, bottle of beer/larger, soft drink only while stock remain
The Prize can only be claimed at Gravity MAX Liverpool ONE between 2nd August – 31st August 2023.
Participants may play the e-karting filter game multiple times but are only permitted to claim one free drink.
The Promoter will not accept responsibility for Competition entries that are lost, damaged or delayed regardless of cause.
ELIGIBILITY
The Competition is open to all UK residents aged 18 and over.
Individuals below the age of 18 can participate in the offer as long as an adult or guardian aged 18 or over is there with them to collect the offer. No alcoholic beverages will be served to anyone under the age of 18.
The Promoter reserves all rights to disqualify you if your conduct is contrary to the spirit or intention of the Competition.
THE PRIZE
The Prize(s): One free drink per winner (selected drinks only: small glass of wine, bottle of beer/larger, soft drink only while stock remains).
For a chance to win the Prize, the participant must have completed all entry requirements.
The Prize will be provided to the winner when they visit Gravity MAX Liverpool ONE and show the e-karting filter screen to the bartender who will be the one to click ‘Claim’ on the screen. You cannot claim your free drink if this button has already been clicked.
The Prize is not negotiable, transferable, or exchangeable and cannot be substituted for cash. The Promoter reserves the right to substitute the Prize with a Prize of equal or greater value if circumstances beyond the Promoter’s control makes it necessary to do so.
The Promoter reserves the right to change the Prize offered to one of equivalent value if circumstances prevent the original Prize from being available.
LIMITATION OF LIABILITY
GENERAL
If there is any reason to believe that there has been a breach of these terms and conditions, the Promoter may, at its sole discretion, reserve the right to exclude you from participating in the Competition.
The Promoter reserves the right to hold void, suspend, cancel, or amend the Competition where it becomes necessary to do so as the Promoter may determine in its sole discretion.
If the Promoter has suspicions or knowledge that you may be involved in any fraudulent or illegal activity, it reserves the right to disqualify you and any related entrant and the eligibility to win the Prize will be forfeited.
The Promoter may disqualify any individual/s using the promotion in a way in which they deem inappropriate at its sole discretion (inappropriate use of the Promotion includes, without limitation, collusion, manipulation and engagement in any other activity that may give the entrant carrying out that activity an unfair advantage over other entrants).
The Promoter’s decision is binding in all matters relating to this Promotion, and no correspondence shall be entered into.
These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.
By taking part in the 1-month free pass at Gravity MAX Liverpool (the Competition), you are agreeing to be bound by these Terms and Conditions. Please also read our Privacy Policy which explains further how we handle any data you share with us when you enter the Competition.
THE PROMOTER
The promoter of the Competition is - Gravity UK 2 Burgage Square, Merchant Gate, Wakefield, United Kingdom, WF1 2TS
HOW TO ENTER THE COMPETITION
There is no purchase necessary to participate in the Competition.
The Competition will run from 24th August until 29th August 2023 (the “Promotional Period”). All individual Competition entries received after the Promotional Period will be automatically disqualified. The activity is at the discretion of Gravity UK and may not be live at all times during the Promotional Period.
To make a Competition entry, you must visit @gravitymax_uk and enter on the Instagram post announcing the competition, and like the post, tagging a friend in the comments, as well as sharing the post to your story for an additional entry. There will be 1 winner during the Campaign live period. The Prize must be redeemed on Instagram.
One (1) Winner will be selected at random by a computer process. The Winner will be notified via Direct Message on Instagram directly from @gravitymax_uk within seven (7) days of the competition end date. The Winner will have seven (7) days to respond and claim the Prize, otherwise an alternative Winner will be selected.
The Prize will be sent to the Winner via email in the form of an electronic gift card. The Winner is to supply their email address on Instagram DM once they have been contacted to claim the prize.
Multiple entries are permitted. Entrants are permitted to comment as many times as they’d like on the competition Instagram post, as long as each comment includes a tag to a different account. One entry = one comment with unique account tagged.
ELIGIBILITY
The Competition is open to all UK residents aged 18 and over.
By entering the Competition, you confirm that you are eligible to do so and eligible to claim the Prize. The Promoter may ask you to provide proof that you are eligible to enter the Competition.
The Promoter reserves all rights to disqualify you if your conduct is contrary to the spirit or intention of the Competition.
THE PRIZE
There will be 1 Prize available to win, to be used before 30th November 2023.
The Prize: The Gravity MAX 1-month free pass comes in the form of a digital Gift Card loaded with £200 to be used across activities at Gravity MAX Liverpool only, subject to availability and excludes F&B, and FEC (Arcade games) and Immersive Gamebox.
For a chance to win the Prize the participant must have completed all entry requirements, to include – Follow @gravitymax_uk on Instagram, liked the competition post and tagged a friend in the comments, before the competition closes.
The Prize will be delivered to the winners’ email address (as provided by the winner to us via Instagram Direct Message) within one (1) week from a response by the Winner to @gravitymax_uk on Instagram.
The Prize is not negotiable, transferable or exchangeable and cannot be substituted for cash. The Promoter reserves the right to substitute the Prize with a Prize of equal or greater value if circumstances beyond the Promoter’s control makes it necessary to do so.
The Promoter reserves the right to change the Prize offered to one of equivalent value if circumstances prevent the original Prize from being available.
LIMITATION OF LIABILITY
DATA PROTECTION
By entering the Competition, you agree that any personal information provided by you with the Competition entry may be held and used only by the Promoter or its agents and suppliers or any other relevant third party to administer the Competition.
You understand that you are providing your information to the Promoter. You can view the Promoter’s Privacy Policy at: https://gravity-global.com/legal/privacy-policy
GENERAL
If there is any reason to believe that there has been a breach of these terms and conditions, the Promoter may, at its sole discretion, reserve the right to exclude you from participating in the Competition.
The Promoter reserves the right to hold void, suspend, cancel, or amend the Competition where it becomes necessary to do so as the Promoter may determine in its sole discretion.
If the Promoter has suspicions or knowledge that you may be involved in any fraudulent or illegal activity, it reserves the right to disqualify you and any related entrant and the eligibility to win the Prize will be forfeited.
The Promoter may disqualify any individual/s using the promotion in a way in which they deem inappropriate at its sole discretion (inappropriate use of the Promotion includes, without limitation, collusion, manipulation and engagement in any other activity that may give the entrant carrying out that activity an unfair advantage over other entrants).
The Promoter’s decision is binding in all matters relating to this Promotion, and no correspondence shall be entered into.
These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.
By taking part in the Gravity Liverpool Opening Day Social Competition (the Competition), you are agreeing to be bound by these Terms and Conditions. Please also read our Privacy Policy which explains further how we handle any data you share with us when you enter into the Competition.
THE PROMOTER
The promoter of the Competition is - Gravity UK
2 Burgage Square, Merchant Gate, Wakefield, United Kingdom, WF1 2TS
HOW TO ENTER THE COMPETITION
There is no purchase necessary to participate in the Competition.
The Competition will run between 12:00pm on Monday 31st July 2023 until 11:59pm Thursday 3rd August (the “Promotional Period”). All individual Competition entries received after the Promotional Period will be automatically disqualified.
To make a Competition entry, you must visit @gravitymax_uk on Instagram and be one of the first 150 entry comments on the Brand Collab post with Liverpool One.
One hundred and fifty (150) winners will be notified via direct message from @gravitymax_uk account only on the Instagram Account they used to enter the competition. The Winner(s) will have to respond by Thursday 3rd August 2023 11:59 GMT, to claim the Prize, otherwise an alternative Winner will be selected.
Multiple entries are not permitted. Only one entry per Instagram handle will be included in the Prize Draw.
ELIGIBILITY
The Competition is open to all UK residents aged 18 and over.
By entering the Competition, you confirm that you are eligible to do so and eligible to claim the Prize. The Promoter may ask you to provide proof that you are eligible to enter the Competition.
The Promoter reserves all rights to disqualify you if your conduct is contrary to the spirit or intention of the Competition.
THE PRIZE
There will be one hundred and fifty (150) Prizes available to win. Each Winner is permitted to bring one (1) plus one.
The Prizes: 6x free Gravity Max Liverpool activities & 1x free (selected) drink per winner, plus a guest, to redeem during the Promotional Period only – the Winner(s) and their guest must arrive at 9am to claim their Prize. Anyone arriving after 9:01am will no longer be eligible to claim their prize.
For a chance to win the Prize the participant must have completed all entry requirements, to include commenting on the Gravity and Liverpool ONE collab post on Instagram.
The Prize will be delivered to the Winners’ Instagram Handle by direct message (as provided by the winner to us via comment), where the Winner will be instructed to provide their full name and email address to guarantee entry.
The Prize is not negotiable, transferable, or exchangeable and cannot be substituted for cash. The Promoter reserves the right to substitute the Prize with a Prize of equal or greater value if circumstances beyond the Promoter’s control makes it necessary to do so.
The Promoter reserves the right to change the Prize offered to one of equivalent value if circumstances prevent the original Prize from being available.
LIMITATION OF LIABILITY
DATA PROTECTION
By entering the Competition, you agree that any personal information provided by you with the Competition entry may be held and used only by the Promoter or its agents and suppliers or any other relevant third party to administer the Competition.
You understand that you are providing your information to the Promoter. You can view the Promoter’s Privacy Policy at: https://gravity-global.com/legal/privacy-policy
GENERAL
If there is any reason to believe that there has been a breach of these terms and conditions, the Promoter may, at its sole discretion, reserve the right to exclude you from participating in the Competition.
The Promoter reserves the right to hold void, suspend, cancel, or amend the Competition where it becomes necessary to do so as the Promoter may determine in its sole discretion.
If the Promoter has suspicions or knowledge that you may be involved in any fraudulent or illegal activity, it reserves the right to disqualify you and any related entrant and the eligibility to win the Prize will be forfeited.
The Promoter may disqualify any individual/s using the promotion in a way in which they deem inappropriate at its sole discretion (inappropriate use of the Promotion includes, without limitation, collusion, manipulation and engagement in any other activity that may give the entrant carrying out that activity an unfair advantage over other entrants).
The Promoter’s decision is binding in all matters relating to this Promotion, and no correspondence shall be entered into.
These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.
By taking part in the Free Drink Offer, you are agreeing to be bound by these Terms and Conditions.
THE PROMOTER
The promoter of the Promotion is - Gravity UK, 2 Burgage Square, Merchant Gate, Wakefield, United Kingdom, WF1 2TS
HOW TO ENTER THE COMPETITION
There is no purchase necessary to participate in the offer redemption.
The offer is for one (1) free drink which must be one of the following: small glass of wine, or a bottle of beer/lager, or any soft drink. All available while stock remains. The Offer will run from Wednesday 9th August – Saturday 19th August 2023 (the “Promotional Period”). The activity is at the discretion of Gravity UK and may not be live at all times during the promotional Period.
To redeem the offer, you must collect a promotional leaflet from one of the Gravity Brand Ambassadors, located around Liverpool ONE shopping centre and take it to one of the Gravity MAX, Gravity Social bars during the Promotional Period. There will be 1,000 leaflets distributed, during the Campaign live period. The offer must be redeemed at Gravity MAX Liverpool ONE only.
The offer will be given immediately at the Gravity MAX in Liverpool ONE.
Multiple entries are not permitted. Only one offer/leaflet per person.
The Promoter will not accept responsibility for offers entries that are lost, damaged or delayed regardless of cause.
ELIGIBILITY
The offer is open to all UK residents aged 18 and over.
Individuals below the age of 18 can participate in the offer as long as an adult or guardian aged 18 or over is there with them to collect the offer/leaflet. No alcoholic beverages will be served to anyone under the age of 18.
The Promoter reserves all rights to refuse to serve you if your conduct is contrary to the spirit or intention of the offer.
THE OFFER
There will be a maximum of 1,000 offer(s) available to redeem.
The offer(s): 1x free drink per leaflet (selected drinks only: small glass of wine, bottle of beer/lager, soft drink while stock remains).
For a chance to redeem the offer, the participant must have collected the relevant offer leaflet from the Gravity Brand Ambassadors, situated around Liverpool ONE shopping centre, during the promotional period and hand this in at one of the Gravity MAX bars.
The offer is subject to stock availability at the time of redemption.
The drink will be handed to the recipient immediately on redemption of the leaflet.
The offer is not negotiable, transferable, or exchangeable and cannot be substituted for cash. The Promoter reserves the right to substitute the offer with an offer of equal or greater value if circumstances beyond the Promoter’s control makes it necessary to do so.
The Promoter reserves the right to change the offer to one of equivalent value if circumstances prevent the original offer from being available.
LIMITATION OF LIABILITY
GENERAL
If there is any reason to believe that there has been a breach of these terms and conditions, the Promoter may, at its sole discretion, reserve the right to exclude you from participating in the offer.
The Promoter reserves the right to hold void, suspend, cancel, or amend the offer where it becomes necessary to do so as the Promoter may determine in its sole discretion.
If the Promoter has suspicions or knowledge that you may be involved in any fraudulent or illegal activity, it reserves the right to disqualify you and any related entrant so you will not be able to redeem the offer.
The Promoter may disqualify any individual/s using the promotion in a way in which they deem inappropriate at its sole discretion (inappropriate use of the Promotion includes, without limitation, collusion, manipulation and engagement in any other activity that may give the entrant carrying out that activity an unfair advantage over other entrants).
The Promoter’s decision is binding in all matters relating to this Promotion, and no correspondence shall be entered into.
These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.